I've realized the mind will play tricks on you.
We all see things the way we WANT to see them. And we all see things through our own window, or viewpoint of the world (See photo: my favorite window).
What makes life interesting, or humorous, or a real challenge... has to do with what happens when we forget the simple fact that we are all not looking at life through the same window. Sounds simple enough to correct, doesn't it?
Just remember we all don't see things the same way. With that thought in memory, maybe no voices will raise and all patience will remain intact... no one will "lose it."
Another thing I have found to be very helpful is to "listen with the intent to understand, rather than with the intent to reply."
I'm even putting in a little 5-10 second delay before I speak, just to be sure.